DO
Derek O
1 reviews | Active since Dec 2017
15 Feb 2024, 11:23
VOX Telekoms cons you with your line speed
Please people be aware of the **** vox does to people you pay for a 100mbs line speed but the give you 10mbs line then you complain and they make all sorts of excuses including you must do the right speed test but when you get home and use the same test its all of a sudden 100mbs and so this continues so please check your line speeds i have to once again waste 2 or 3 days and emailing and phone calls to get there attention before they will once again correct my line and give me what i am paying for. Thank goodness i only have a few months left of my contract by Vox cant wait to change so that i can actually get what i am paying for.
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Replies (3)
Vox Telecom's replyOfficial
15 Feb 2024, 12:15Good day, Derek O
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Feb 2024, 12:15
Official
Good day, Derek O
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
23 Feb 2024, 10:19Good day,Derek O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2024, 10:19
Official
Good day,Derek O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
DO
Derek O's updateReviewer Update
23 Feb 2024, 11:18You guys never seize to amaze me how was the problem resolved? I received a call stating one of your techs will be at my house 10am i said to the lady we work so we will not be available at that time. so no one has been to my place line speed did go up a day after my complaint to 50mbs bearing in mind i am paying for 100mbs line. Anyway last night there was still connectivity problems and line speed still slow. I will battling along as my contract ends with you guys in a few months time thank goodness then i will be changing.
DO
Derek O's update23 Feb 2024, 11:18
Reviewer Update
You guys never seize to amaze me how was the problem resolved? I received a call stating one of your techs will be at my house 10am i said to the lady we work so we will not be available at that time. so no one has been to my place line speed did go up a day after my complaint to 50mbs bearing in mind i am paying for 100mbs line. Anyway last night there was still connectivity problems and line speed still slow. I will battling along as my contract ends with you guys in a few months time thank goodness then i will be changing.