SW
Shelane W
1 reviews | Active since Jun 2023
23 Aug 2025, 12:37
VOX TELEKOM POOR ACCOUNTS SERVICE
I have been addressing an account issue with them as they have transferred my payment to an account that does not belong to me ,which i gave no authorization for and they keep sending me the statement without explanation.I have been asking them for weeks now to rectify this and nothing has been done.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Aug 2025, 12:47 Good day, Shelane !
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
Vox Telecom's reply23 Aug 2025, 12:47
Official
Good day, Shelane !
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
Vox Telecom's replyOfficial
26 Aug 2025, 08:12 Good day, Shelane
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply26 Aug 2025, 08:12
Official
Good day, Shelane
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox