MB
Marius B
1 reviews | Active since Jan 2023
05 Jan 2023, 13:47
Vox Telekom, no one to assist.
Requested in Nov 2022 to have Fibre at my new premises. Still no progress. Had 4 call backs last 2 days, no progress. Was put through to Fibre team, waited 52 min for "Fibre team" to answer. No answer. Any suggestions how to get through to competent senior manager?
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
05 Jan 2023, 14:30Good day Marius Thank you for your enquiry. Kindly note that we have escalated the matter for assistance to our Project Management team.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply05 Jan 2023, 14:30
Official
Good day Marius Thank you for your enquiry. Kindly note that we have escalated the matter for assistance to our Project Management team.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
MB
Marius B's updateReviewer Update
06 Jan 2023, 15:27Please don't act like 30% pass rate support.
Your pathetically bla bla.
I requested a new installation 23 nov
Now bla bla I have to wait till prior occupant term runs out. What in the name of the Lord does a previous occupant have to do with me??
Don't even try to lay down your excuses to me.
I acted on time, since it's bla bla, now I have to wait for old occupant service to expire, how sick is that lame excuse.
I work from home, therefore the call center manager and ops manager salary needs to be docked same time as I can not earn a income.
Your pathetically bla bla.
I requested a new installation 23 nov
Now bla bla I have to wait till prior occupant term runs out. What in the name of the Lord does a previous occupant have to do with me??
Don't even try to lay down your excuses to me.
I acted on time, since it's bla bla, now I have to wait for old occupant service to expire, how sick is that lame excuse.
I work from home, therefore the call center manager and ops manager salary needs to be docked same time as I can not earn a income.
MB
Marius B's update06 Jan 2023, 15:27
Reviewer Update
Please don't act like 30% pass rate support.
Your pathetically bla bla.
I requested a new installation 23 nov
Now bla bla I have to wait till prior occupant term runs out. What in the name of the Lord does a previous occupant have to do with me??
Don't even try to lay down your excuses to me.
I acted on time, since it's bla bla, now I have to wait for old occupant service to expire, how sick is that lame excuse.
I work from home, therefore the call center manager and ops manager salary needs to be docked same time as I can not earn a income.
Your pathetically bla bla.
I requested a new installation 23 nov
Now bla bla I have to wait till prior occupant term runs out. What in the name of the Lord does a previous occupant have to do with me??
Don't even try to lay down your excuses to me.
I acted on time, since it's bla bla, now I have to wait for old occupant service to expire, how sick is that lame excuse.
I work from home, therefore the call center manager and ops manager salary needs to be docked same time as I can not earn a income.
MB
Marius B's updateReviewer Update
09 Jan 2023, 23:34I have a partial solution. Drove to vumatel Ho. Got immediate assistance, technician was at my house 3 hours later. Now we wait for Vox to spend 15 min for the config. Called technicianical support. And was not disappointed by Vox who could not find an order. There's just no way to choose between sadness and laughing.
MB
Marius B's update09 Jan 2023, 23:34
Reviewer Update
I have a partial solution. Drove to vumatel Ho. Got immediate assistance, technician was at my house 3 hours later. Now we wait for Vox to spend 15 min for the config. Called technicianical support. And was not disappointed by Vox who could not find an order. There's just no way to choose between sadness and laughing.
Vox Telecom's replyOfficial
24 Jan 2023, 12:56Good day, Marius B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router has been delivered for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router has been delivered for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply24 Jan 2023, 12:56
Official
Good day, Marius B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router has been delivered for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router has been delivered for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox