EE
Edie E
1 reviews | Active since Aug 2023
30 Aug 2023, 11:55
VOX TELEKOM NEVER RECOMMEND
After countless requests hours on the phone on a loop and debit orders processed without us having internet connection we still have no resolution to our problem. Beyond poor service.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
30 Aug 2023, 12:29Good day, Edie E
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please provide us with the reference for the fault logged with our Support team there is no ticket for technical support since the self install 14/04/2023 ,On-Site Callout Ticket: VOX***9
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please provide us with the reference for the fault logged with our Support team there is no ticket for technical support since the self install 14/04/2023 ,On-Site Callout Ticket: VOX***9
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply30 Aug 2023, 12:29
Official
Good day, Edie E
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please provide us with the reference for the fault logged with our Support team there is no ticket for technical support since the self install 14/04/2023 ,On-Site Callout Ticket: VOX***9
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please provide us with the reference for the fault logged with our Support team there is no ticket for technical support since the self install 14/04/2023 ,On-Site Callout Ticket: VOX***9
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Sept 2023, 11:35Good day, Edie E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Please take note of the following procedure for cancellation of Fibre services;
One full clear calendar months’ notice is required
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Please take note of the following procedure for cancellation of Fibre services;
One full clear calendar months’ notice is required
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Kind Regards,
Vox
Vox Telecom's reply05 Sept 2023, 11:35
Official
Good day, Edie E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Please take note of the following procedure for cancellation of Fibre services;
One full clear calendar months’ notice is required
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Please take note of the following procedure for cancellation of Fibre services;
One full clear calendar months’ notice is required
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Kind Regards,
Vox