HE
Hillary E
1 reviews | Active since Dec 2022
09 Dec 2022, 18:35
Vox Telekom Fibre shocking service
I made a successful online order with Vox Telecom on 19 November. They installed 29 November. NO internet service connected. Installation was messy and wires are exposed and hanging on the ground. The contractor hasn't been back to carry out repairs. I have been invoiced 1 Dec. Still no internet service. I have logged a fault on 6 Dec and have been given a ref no VOX***2. No internet service. My repeated calls go unanswered. It is now 11 days since installation and still no internet. I have been on hold for 35 min again and still no answer and no internet service
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Replies (2)
Vox Telecom's replyOfficial
09 Dec 2022, 19:16Good day Hillary E ,
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider, FrogFoot REF: #445644 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider, FrogFoot REF: #445644 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply09 Dec 2022, 19:16
Official
Good day Hillary E ,
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider, FrogFoot REF: #445644 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider, FrogFoot REF: #445644 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
15 Dec 2022, 14:27Good day, Hillary E ,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , FrogFoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , FrogFoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Dec 2022, 14:27
Official
Good day, Hillary E ,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , FrogFoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , FrogFoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox