1 reviews | Active since Oct 2015
Vox Telekom
Wow, what can I say? We have sold our house,and are moving into a retirement village. We cancelled the contract with Vox to end today, 31st March 2023.
Due to unforeseen delays, we can only move in a months time. I requested that Vox extends the contract by another month to accommodate us, and lo and behold, it can only be done if we pay a R1 700 “reconnection” fee.
On explaining to them that we are pensioners, who cannot afford this kind of money, we were phobbed off, with a reply that it was too late to change the instruction, and we would be switched off at midnight.
Needless to say, this is the last time that we will have any dealings with this company, and the word of mouth “advertising” will be spread far and wide.
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Unfortunately re connection was not possible , due to services that has already been logged for termination and it wasn’t retractable .
The sales retention department has offered LTE as a temporary solution , however it was advised that you are not interested in a LTE connection.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Unfortunately re connection was not possible , due to services that has already been logged for termination and it wasn’t retractable .
The sales retention department has offered LTE as a temporary solution , however it was advised that you are not interested in a LTE connection.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox