XM
Xabiso M

1 reviews | Active since Oct 2022

23 Jan 2023, 18:26

Vox Telekom

Vox is again, a very bad isp. I sent them. An email last year to transfer ownership. That never got done. Instead two accounts were opened for one address and payment had to be done for both.

I canceled my fibre with them, and had to pay cancelations fees for a mess they created. Fine. Now, I'm being fined over 2k for a router that's with them. They set up a date to get it picked it. But I'm being fined. Worse isp. Their line sucked, always had maintenance and become a pain in the neck when the fault is on their side. I highly do not recommend them. And ohhh, calling them is a waste of your airtime. You'll be in line forever.

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Replies (2)
Vox Telecom
Vox Telecom's reply23 Jan 2023, 19:05
Official
Good day,  Xabiso 

Thank you for taking the time to review the service received. 

Kindly note that the details of your complaint has been escalated to our Consumer Sales Department to investigate and assist with the resolution thereof. 

We will contact you shortly to assist further. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply08 Feb 2023, 10:46
Official
Good day, Xabiso M
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been attended to
The debtors team will remain in contact until resolved.
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox