ES
Edward S
1 reviews | Active since Oct 2015
07 Mar 2023, 07:29
Vox Telecon
Atrocious customer service. We were left with no connectivity for 5 days and counting. We have made probably up to 20 plus calls to Vox and the only thing that we are being told is that a coordinator will confirm a time a technician will do an on sight. Still nothing. Get an alternative telecoms company, Vox is not it! The worst ever.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Mar 2023, 07:55Good day, Edward
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
On-Site Callout Ticket: VOX***2
The PPPoE password has been changed on the customer portal. The router needs to be reconfigured and provisioned.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
On-Site Callout Ticket: VOX***2
The PPPoE password has been changed on the customer portal. The router needs to be reconfigured and provisioned.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Mar 2023, 07:55
Official
Good day, Edward
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
On-Site Callout Ticket: VOX***2
The PPPoE password has been changed on the customer portal. The router needs to be reconfigured and provisioned.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
On-Site Callout Ticket: VOX***2
The PPPoE password has been changed on the customer portal. The router needs to be reconfigured and provisioned.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Mar 2023, 08:11Good day Edward
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Mar 2023, 08:11
Official
Good day Edward
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox