Vox Telecoms - Yet another failing service provider

1.Vox Telecoms have NOT resolved my poor connection and this is not been properly resolved.Much support was received online and a technician came out twice only.The last time they changed the router telling me that the router which I had was outdated long ago and they have NO idea why mine was NEVER swapped out long ago. This worked for one day and became even worse as now we were unable to reconnect devices which were connected before.System had to be rebooted every time.Again we were helped online which worked for a day then the old issues cropped up.How can I work with and unreliable line. But guess what? The moment you do not pay on time "the system" switches you off.Vox is so advanced it has NO human interphase at all.Even when you pay and send in a POP showing immediate clearance with the money in their bank.The highly advanced system must find and allocate my payment before it can be switched on. I think that this is a useless lie by unskilled people giving lies as reasons.If they are so advanced why can my problems I have had for 3 years not been properly fixed as yet.I have paid for a partially operational service for 3 years and still they complain and blame the system.Come on Vox Telecoms you can do better and treat your long standing clients with some respect and dignity.Yes the response and reference numbers are quick because the intelligent system auto generates this response(parrot style).The HUMAN touch or intelligence is lacking.There is NO intelligent response there at all.Everyone can blame a computer but the computer needs a human being to switch it on first.Thank you