Vox Telecoms/ Vumatel

Good Day,

I am terribly disqusted with Vox. I have upgraded my Line in March to 1000 Download 250 Upload. Since the first week in April I have had problems with my speeds only reflecting 50Mb I complained. I had to phone back and complain again about two weeks ago it was said my line was reconfigured. The whole line was down.

I have followed up every weekday phoning in since. If I dont phone them they dont give me feedback. Yesterday I told them if I do not at least hear back from them I am going to cancel my line.

This morning I phone to cancel my service with them. I want to talk to a manager as I want my services canceled wit immediate effect. Apparantly I cannot do that. I have to give 30 days notice.

An agreement goes both ways. If I pay I need to receive service. If I dont pay they can cancel my service. At this stage they are the one in wrong. I want my service cancelled as I want to sign up with a different fibre supplier in a whole.

I am so tired of the absolute poor service I have been receiving From Vox Telecoms and Vumatel