Vox Telecoms Very Poor customer relationship ons and ssrvice

I requested a downgrade from 100/100 to a 50/50 in the beginning of January 2025, Vox informed me that they can effectively do his from 01 February as it was too late for January, we agreed on the new contract and pricing, unfortunately Vumatel and Vox messed this whole downgrade and started this whole thing as a new installation.. Time and time they kept sending me notifications that make absolutely no sense. We had a family tradegy on 10 January 2025 as we had 4 immediate family members die in a gruesome accident. We were all in turmoil and went to KZN to support the family and make arrangements for funerals. Again Vox and Vumatel continued with their unprofessional behaviour. To me I have upgraded many times wifi out any glitches, but with a downgrade they completly mess up and frustrate one to a point that you stay with the expensive option, to me it's just a scheme to frustrate you not to downgrade to a more affordable plan to suite my requirements.. It's all about business and money. In fact I got so frustrated that I told them just leave it as it is. This to me is highly unprofessional and ********* behaviour that VOX is not willing to assist you downgrade but have had no problem with upgrading to a higher level.. So it's all about making more and more money with poor service