VOX TELECOMS UNRELIABLE AND INNEFFICIENT SERVICES

VOX TELECOM IS D MOST UNRELIABLE INTERNET SERVICE PROVIDER IN SA WITH ZERO CUSTOMER SERVICE. I HAVE BEEN USING VOX TELECOM FOR OVER 4 YEARS NOW BUT RECENT EVENTS HAS LEFT ME BEYOND FRUSTRATED. TROUBLE GOT WORSE WHEN I RELOCATEDFROM MY OLD PLACE AND I FOLLOWED ALL THEIR PROCEDURES TO MOVE MY ACCOUNT TO MY NEW PLACE WHICH BASICALLY AROUND SAY AREA. MY VOX INTERNET HARDWARES WERE SET UP AFTER DAYS OF CHASING AFTER THEM AND MY INTERNET RESTORED AT MY NEW PLACE THIS WAS IN NOVEMBER AND IN DECEMBER THEY SENT ME A BILL OF OVER 4K WHICH I QUERIED WITH THEM AND EVENTUALLY WAS READJUSTED AND I WAS ASKED TO PAY ABOUT R2500 ON THE 5TH OF DECEMBER AND THIS INCLUDED MY INTERNET BILL FOR NOVEMBER AND DECEMBER AND ALSO THER RECONNECTION AND TRANSFER TO NEW APARTMENT CHARGES. ON THE 12TH OF DECEMBER I TRAVELLED ABROAD AND RETURNED BACK HOME ON THE 6TH OF JANUARY ONLY TO FIND OUT MY INTERNET WAS NOT WORKING. I CALLED VOX AND THEY SAID THEY HAD CANCELLED MY SERVICE THAT I JUST PAYED OVER 2K RANDS FOR IN EARLY DECEMBER AND DIDNT EVEN USE THE INTERNET FOR THE WHOLE MONTH OF DECEMBER COS I TRAVELLED ABROAD. IT TOOK THEM OVER 1 WEEK TO RECONNECT ME AGAIN WITH MY CONSISTENT PUSH WITH THEM THROUGH CALLS AND EMAILS. THEY EVENTUALY RESTORED MY SERVICE PARTIALLY BY THIS I MEAN RESTORING ONLY MY INTERNET SERVICES BUT EXCLUDED MY CALLING SERVICE. [ VOBI INTERNET CALLS] AND I CONTINUED TO MAKE SEVERAL EFFORTS FOR THEM TO RESTORE THE CALL SERVICE TO NO AVAIL ONLY FOR THEM TO SEND ME A EW RIDICULUS BILL OF OVER R2800 WHICH I HAVE BEEN TRYING TO QUERY BY CALLING THEM EVERY OTHER DAY BUT THEY HAVE REFUSED TO ANSWER ME. WHEN THEY ANSWER THE GIVE THE SILLY EXCUSE THAT THE ACCOUNT OFFICE HANDLING MY ACCOUNT WILL CALL ME IN FEW MINUTES THAT TURN INTO DAYS WITHOUT A CALL FROM NO ONE. I HAVE SENT SEVERAL EMAILS TO THIS EFFECT AND CC ALL THEIR DEPARTMENTS WITH NO RESPONSE. I HAVE EVEN WRITTEN TO THEM OF MY INTENTIONS OF FORWARDING MY COMPLAINTS TO A GREAT PLATFORM LIKE HELLO PETERS IF THEY REFUSE TO ANSWER ME BUT NO RESPONSE FROM THEM. MY FEAR IS THEM CUTTING MY INTERNET AGAIN COS MY LIVELIHOLD DEPENDS ON ME HAVING INTERNET AT HOME COS I WORK FROM HOME. I HAVE NOT SAID I WONT PAY BUT I WANT TO KNOW WHY THEY HAVE SENT ME A BILL OF OVER R2880 AS AGAINST THE R695 I PAY MONTHLY. VOX TELECOM IS THE MOST UNRELIABLE, USELESS AND INEFFICIENT COMPANY IN SA WITH D MOST CLUESLESS CUSTOMER SERVICE AGENT AND SERVICES