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Alza R

1 reviews | Active since Sept 2024

17 Sept 2024, 14:52

VOX Telecoms - TERRIBLE SERVICE

If you are considering entering a contract with Vox Telecoms - DON'T!!!!

Their service is absolutely terrible, and they do not take responsibility for their flaws in the system. Keep on billing me for the past 18 months for a router that does not work and I must just accept it. All they do is send you automated messages. When you try to phone them, no one can help. That is after holding on for decades and if you are lucky not to get cut off before speaking to someone.

Thank you, Juan, for eventually sorting out my router after many many complaints.

For the accounts department - POOR!!!!!

I say again, do not make use of their service. You will regret it.

0
Replies (2)
Vox Telecom
Vox Telecom's reply17 Sept 2024, 15:32
Official
Good day,  Alza R
 
 Thank you for your post. 

 Kindly note that we have sent the details of your complaint to the Customer Service team for assistance. 
 
 We will be in contact with you soonest to assist. 
 
  Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply25 Sept 2024, 14:27
Official
Good day,  Alza R

 Thank you for your patience whilst this matter was being investigated. 
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.

Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox