Vox telecoms sux ass

The level of competence and effort to resolve issue logged repeatedly is disgusting to say the least. We moved to a new house and decided to go for uncapped fiber and app**** with Vox as a friend referred them as a great service provider, what a disappointing experience so far. After paying vumatel then vox for "installation" and to date we still have an old rooter left here by previous owner that is installed right up near the ceiling, unreachable unless one uses a ladder. After complaining to vox about this matter they blamed vumatel and after a few days of running around being kicked from pillar to post I decided to go see them myself and get this issue resolved.. vumatel sent technician out the very next day and told us that they don't supply rioters and hardware but just do connection for vox as they own the fiber lines . It's been a month since vumatel was here and we placed so many calls and have case numbers to trace issue but no matter how hard we try explain to call centre people that rooter is faulty and inaccessible to us to do the reboot and whatever they instruct us to do.. is this not their job to fix issue we keep reporting? My partner have been dealing with them and it feels like as a woman they treat her with disrespect and one call centre person told her that we are wrong and according to their readings on the computer screen that there is no issue.. Tomorrow I'm going to vox in Melrose arch and I will get a few moments with someone high up and share my displeasure and cancel our service. Our money is good enough to debit religiously each month but what we pay for is sadly not worth the service we paying for. Don't use vox and rather seek another provider who treats their customers with more respect and deliver what they promise.