VOX TELECOMS SUCKS AND SERVICE IS **** PRODUCT DOES NOT WORK AND THEY STILL WANT TO BE PAID

Few issues I can't seem to resolve with VOX THEY FINALLY GOT MY FIBRE CONNECTED 31 MAY / 01 JUNE , AFTER A 6 MONTH PROJECT (LINE EXISTS IN THE BUILDING) 03 JUNE FIBRE STOPPED WORKING... SINCE THEN I HAVE BEEN TRYING EVERYONE I MET ALONG THE JOURNEY OF THIS PROJECT TO ASK WHATS GOING ON? WHERE IS THE PROBLEM...AND TO REPORT A DISRUPTION IN SERVICE A MONTH LATER 01JULY THEY CALL ME TO DEMAND PAYMENT ON MY NOW OVERDUE ACCOUNT WHEN I EXPLAIN THAT THERE HAS BEEN NO SERVICE PROVIDED...AND ASK WHAT EXACTLY THEY WANT PAYMENT FOR THEY TELL ME THE DATA AND EVERYTHING ON THEIR SIDE IS WORKING SO I MUST PAY OR WILL BE SUSPENDED... I PAID, NOW 2 WEEKS LATER NOTHING. NOTHING WORKS. NUMEROUS CALLS AND EMAILS EVEN AFTER I ASKED THE SITUATION TO BE ESCALATED TO A MANAGER OR HIGHER I HAVE HAD ZERO FEEDBACK, NO SERVICE ON THE FIBRE LINE, AND IM SURE WILL BE BILLED FOR THE MONTH AGAIN. I ASKED IF THEY COULD PROVIDE A TEMPORARY 4G OR 5G ROUTER WITH SIM SO I CAN RUN MY BUSINESS AS A SOLUTION WHILE THEY FIGURE THINGS OUT AND GOT NO RESPONSE. LADY I SPOKE TO FROM CREDIT WROTE ME THAT IF THERE IS A BREAK ON THE LINE ITS NOT THEIR PROBLEM. THEY SELL THE DATA. HOW IT GETS TO ME NOT THEIR PROBLEM. ..SURELY A SERVICE BUSINESS WILL MAKE SURE THE CLIENT CAN RECEIVE THE PRODUCT BEING SOLD/BILLED FOR... I AM VERY DISSSATISFIED AND WOULD NOT RECOMMEND VOX, IF FACT I WOULD ADVOCATE TO STAY CLEAR OF VOX ALTOGETHER.