Vox Telecoms show no remorse for SME’s

We run a medical center, that has be shut down due to COVID_19. An email was sent to Siya Tontsi and Justin Parker to deal with the account. The email contained information about not be able to trade and not receiving any income. There was no reply to the initial email and also to a second email following the first. Justin Parker subsequently sends a email to sell a product and not answer the previous concerns.

How do you not reply to emails - poor customer service

How do you then try to sell products , when you have no income to buy the product and they still charge you full month premiums.

This shows no concern for the customer and kick of care