Vox telecoms - shame on you

It’s been 3 months and we have tried everything to get our fiber connection working. We had an average experience before we moved home and since then, the service has been nothing but an absolute disaster.

The vox technicians refused to lay cables because their clothes will get dirty so asked me as the client to pull out the pipes. They spliced the fiber and never came back. They never did testing, told us it’s not their job. We have layed more than 10 complaints. Every week we have new Vox technicians fixing what the last technicians didn’t do. They even said it’s not their job to secure the fiber box which we had to force last week! I have so many atrocious stories about the technicians, it’s a wonder they have a job. 3 months after moving home, we still don’t have a proper internet connection. And they are yet to do anything about it! I am paying for a service I’m not getting

The call centre, bless them. They fill a chair but clueless and can’t actually assist. We’ve sent emails, made telephone calls, have numerous open tickets and it means nothing. Speaking to managers is like speaking to walls. They are just suits with zero understanding.

Today is the last straw, I will be seeking legal assistance to sue them. We’ve paid our fees, we’ve paid installation, we pay monthly for a fiber line. As a consumer, we are not receiving what we are paying for and we don’t have a working fiber line. The consumer protection acts protects customers like myself as we have done everything, including pay for a 2nd line just to get them to come out and fix something that never worked!

Today’s ticket VOX ********** 1 was yet again false promises as I received a call back saying, someone will call me. Yet no one called!!

Shame on you Vox! It’s easy to take money but can’t deliver on what a client is paying for.