GM
Gugu M
1 reviews | Active since Jun 2022
06 Jun 2022, 15:48
Vox telecom's poor service
I'm disappointed with services recieved from this company. Firstly I am not on contract however they have said I have not paid for the month of April 2022 and suspended wifii .i have sent them proof of payment and they acknowledged the payment after a month but now they have started a process of a cancellation and now want extra money....I feel like I'm being ****med by this company....
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
06 Jun 2022, 16:03Good day Gugu M
Thank you for your post.
Kindly note that the details of your complaint has been sent to the accounts team for assistance.
We will provide feedback to you soonest. .
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the accounts team for assistance.
We will provide feedback to you soonest. .
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2022, 16:03
Official
Good day Gugu M
Thank you for your post.
Kindly note that the details of your complaint has been sent to the accounts team for assistance.
We will provide feedback to you soonest. .
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the accounts team for assistance.
We will provide feedback to you soonest. .
Kind Regards,
Vox
GM
Gugu M's updateReviewer Update
06 Jun 2022, 16:33Thanks
GM
Gugu M's update06 Jun 2022, 16:33
Reviewer Update
Thanks
Vox Telecom's replyOfficial
08 Jun 2022, 13:41Good day, Gugu M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the collection manager has made contact and assisted with the billing dispute.
The incorrect reference was used at times, when payments was made. The hardware will also be credited as soon as its booked back with our logistics department.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
The collection manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the collection manager has made contact and assisted with the billing dispute.
The incorrect reference was used at times, when payments was made. The hardware will also be credited as soon as its booked back with our logistics department.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
The collection manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply08 Jun 2022, 13:41
Official
Good day, Gugu M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the collection manager has made contact and assisted with the billing dispute.
The incorrect reference was used at times, when payments was made. The hardware will also be credited as soon as its booked back with our logistics department.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
The collection manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the collection manager has made contact and assisted with the billing dispute.
The incorrect reference was used at times, when payments was made. The hardware will also be credited as soon as its booked back with our logistics department.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
The collection manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox