Vox Telecoms, please Do Better

I don't understand the difficulty of getting a router installed. I have been with Vox since 2020 in September and had no issues when you first installed it, now that I have changed from vumatel to openserve, it's been a roller coaster of below zero services from you guys. First, openserve took forever to install my home fibre and I had to fight to be connected. Now vumatel has requested their hardware back and now I'm out of connection again for 3 days now as it is near impossible for an on-site technician to be contacted by your technical ops call centre. I don't even want to mention how my account manager Clinton Green is never available to take calls. Should this matter not be resolved by Close of Business today, you are more than welcome to come to collect your installed nonsense and I will search for a new service provider. This is beyond unacceptable!!