Vox Telecoms - overcharge you, ignore you, hand you over.

(Vox Acc No ********** ) An approved Vox technician installed my internet satellite hardware in November 2015. The satellite dish was not fastened to the roof or house but merely placed on a steel frame resting on my roof with a few small sandbags on top of the frame. I informed the technician that the prevailing coastal wind would blow straight at it but he reassured me that it would be fine. I did not In September 2017 strong winds shifted the dish out of alignment. I was charged R1500 to have the dish re-aligned and despite my protests to the technician the frame was left unattached to the house structure. The technician requested that I place more sandbags on the frame., which I did. Three weeks later the frame shifted again and I was once again without signal. As my 24 month contract was due to end at the end of October 2017 I phoned Vox, informed of them what had happened and requested that they reduce my data to zero for the balance of my contract. By the end of October 2017 I had fully paid for the hardware and was receiving zero data. My bank account was debited the full amount (R1300 pm) for hardware and data for the periods November and December 2017. I have yet to receive a refund for this. I sent Vox an email on 30 Nov 2017 informing them, once again, of the problems I had and requesting that they cancel the debit order and sort out my account. Without any explanation they attempted to debit my account with R7570 in cancellation fees on 15 December 2017. Despite emailing Vox a further three times requesting information regarding the charges to my account they refused to answer me and handed the account over for collection. When I sent a copy of all my emails to the debt collectors, together with a request of my original contract, they stopped pursuing me and have now informed me that I must revert to Vox. So, in summary, I have no copy of my contract, I was debited (*******ly) for amounts that I did not owe, I have received no explanation despite numerous requests for information and, as a final insult, I was handed over. Anyone who reads this, together with the numerous other complaints about Vox on this forum and still signs up with them, is just asking for trouble. You must know you have no case when even your debt collection agency gives up.