CS
Christo S
1 reviews | Active since Nov 2009
11 Jan 2022, 10:11
VOX TELECOMS not serious about customer service: Shame on you!
Did not initially sign up with Vox but the person who developed my website was take over by Vox. No serious complaints about their service BUT I've retired and when I received notice of price increase I requested account to be terminated. Sent e-mail about cancellation on 2 December 2021 and now I'm forced to pay for January 2022 as well! Come-on VOX: is this really necessary! One day late incurs penalty of another months payment! You can't be serious! Although when one looks at the number of complaints about Vox on HelloPeter, the penny drops! Shame on you Vox Telecoms!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
11 Jan 2022, 10:56Good day Christo S,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply11 Jan 2022, 10:56
Official
Good day Christo S,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
CS
Christo S's updateReviewer Update
11 Jan 2022, 11:04Thanks for the prompt response as well as confirmation of the termination of my contract. Much appreciated!
CS
Christo S's update11 Jan 2022, 11:04
Reviewer Update
Thanks for the prompt response as well as confirmation of the termination of my contract. Much appreciated!