mR
mark R
1 reviews | Active since Dec 2017
02 Mar 2024, 20:16
Vox Telecoms - non existent customer service
Vox telecom - a corporate giant with little to no customer service Cancelled a fibre line in October last year and guess what !!!! Still on my account being billed monthly After hours of waiting on call centre lines to multiple emails with a complete lack of response You give out an email for clients to reach out to yet no one even bother to contact you or try assist with resolution Up your game or rather let me up mine by moving to an alternative service provider that respects and appreciates their clients Absolute joke and disgrace
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
02 Mar 2024, 20:42Good day mark R,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply02 Mar 2024, 20:42
Official
Good day mark R,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
15 Mar 2024, 11:46Good day, Mark R,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 Mar 2024, 11:46
Official
Good day, Mark R,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
