VOX telecoms no service - worst ever

Good day. Monday 20/11/2023 I requested for an early release on my (month to month) fibre wifi line. I got correspondance to say that I have to give 30 days notice, which I accepted. I made arrangements for my new service provider to activate my line end DECEMBER, since Vox will only be cancelled then. Tuesday 21/11/2023)I get home - NO INTERNET. I phone them, apparently my line has been released but without any notification. They will reinstate it. Manager Nikita will phone me with correspondance (still nothing - its Thursday) Went home Wednesday, NO INTERNET. Phone them again. Transferred form one department to the other. According to them my line is active - but i dont have internet. Transferred from sales, to technical to installations etc etc.... 45min later with no answers my phonecall gets dropped. Today I am busy with them on my watsapp - still nothing... Just a message to say they will arrange for the modum/rooter to be collected 31/12/2023..... And still no phone call from manager NIKITA. My next service provider is already in place as soon as they have an available line. WORST SERVICE EVER.... If you see VOX telecom are the service provider ----- RUN. So many reference numbers for phone calls and messages with no annswers