Vox Telecoms & Nestream terrible service and support

Today before loadshedding occurred, the internet stopped working. So I called the helpdesk (vox) and during the 18minute wait for someone to assist me, Load shedding occurred. When the operator asked about the situation and I informed him that the internet was not working and that load shedding happened, He then refused to even look into the situation or what could be the problem. Stating that not all of the nodes have a battery backup (provided by the backbone supplier - Netstream). I can not believe that; 1stly the service provider has not installed any battery backups in the nodes. This is not acceptable. and then: 2ndly that he plainly refused to even look into the situation. I have had the same problem multiple times now and it is not related to loadshedding as far as I can tell. The connections were all fine on the line, no error lights or anything. He just refused to look into it. I would not be this angry if he tried and saw that a node was down due loadshedding and said so, butr because tthey straight up refuse to look into anything I find this unacceptable.