Vox Telecoms Lack of Ethics

Let’s start with call number Vox ********** . The person that authorized the top-up said it would be at no cost to me (This was regarding another issue). After receiving the statement where they did charge me for it, Bianca in the accounts department took it on herself to refuse to give me a credit for this. With no reason except that she doesn’t think it should be credited. She didn’t consult her colleague at all. Then she tried to threaten me by telling me, they will back date charge me for the uncapped upgrade that hasn’t happened yet.

Call Vox845754. Duvane emailed me stating that they will charge me for a Phone that’s not been returned. Followed by an invoice email. They firstly didn’t arrange any pickup with me at all. Their “3rd party” didn’t call me either to arrange a pickup. Yet Vox took it on themselves to just invoice me and not query the delivery/issue. The Phone and all the components and the Sim card was ready for collection a month before when I talked to sales staff that said if I upgrade ill need to return it. That was the last and only mention of the phone from Vox. The phone was never used so it was still in the box I only needed to add the sim card.

Duvane then said they will send a driver. They could not give me any details of who they will be sending or what time. Again the excuse of using a 3rd party delivery company.

The delivery company then took the box with all the phone components and a sim card from my premises.

Days later I had to follow up . Duvane informed me that there are components missing and that they will charge me for it . Followed by an invoice email.

After talking in cycles with Duvane informing him that all components were in the box at the time it was given to their 3rd party driver they (Anneka ******, Arnold *****) made it clear that they are not taking responsibility for their delivery and the missing products. They then told me they don’t want to talk to me anymore I have to log a call with their support desk. And no credit will be given for the wrongful charges. Incompetence and lack of morals won the day.