Vox Telecoms is very very bad , their service is poor

Please be very careful when applying and signing up with VOX Telecoms

I have app**** for a Vox Fibre and it was installed on the 24 April 2023 and unfortunately the fibre had problems after installation , i logged a call after the installation and the technician tried to assist remotely but failed , i was asked to unplugged and re plug the device which did not help with anything because the connection kept dropping and i could not get connection at all in other rooms , the next thing i was asked how big the walls in my apartment are which was ridiculous since i have used Rain and Telkom and i was never asked such . On the 5th May i decided to cancel the service since it was a huge inconvenience but VOX sent an invoice to pay R2,873.85. I have attached their email on this review

We would like to confirm that we are in receipt of your Cancellation Request and are in the process of cancelling the services requested.

Please review the attached schedule of services that are to be cancelled and fami****ize yourself with the applicable cancellation charges and any actions that are required from you in order to facilitate your cancellation.

The cancellation quote does not serve as your final bill. You may receive further invoices for charges levied in the ordinary course of business (for example, your subscription charges during the notice period). Additional charges may also apply for interest and admin fees.

Please refer to your contract, under the 'Duration and Termination' clause. On termination of this agreement your company will have access to their data for the period of 30 days from the date of termination for purposes of retrieval or transfer thereof, whereafter, Vox will delete the client data and account.

Should there be any queries regarding this cancellation, please contact our cancellations team urgently.

We hope that we will have the opportunity to work together again in the future.

Kind regards

Voxtelecom Cancellations Team