EK
Ettienne K
1 reviews | Active since Mar 2022
22 Feb 2024, 08:52
Vox Telecoms is costing my Business reputational and financial damage!!
Vox Telecoms is costing my Business reputational and financial damage!! I logged a ticket on Monday the 19th of Feb, it is now Thursday the 22nd and neither me or Vox knows what the cause is of my clients outage, the lack of action and results are astounding, stay away all startups and telecoms companies, Vox will cost you dearly!!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
22 Feb 2024, 09:34Good day, Ettienne K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team made contact with you 08:58:47 this morning to keep you updated.
The Support team will follow up with the Network Provider, Frogfoot on the progress of the fault (link down logged to FF: Id #***) and update you on the status.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team made contact with you 08:58:47 this morning to keep you updated.
The Support team will follow up with the Network Provider, Frogfoot on the progress of the fault (link down logged to FF: Id #***) and update you on the status.
Regards
Vox
Vox Telecom's reply22 Feb 2024, 09:34
Official
Good day, Ettienne K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team made contact with you 08:58:47 this morning to keep you updated.
The Support team will follow up with the Network Provider, Frogfoot on the progress of the fault (link down logged to FF: Id #***) and update you on the status.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team made contact with you 08:58:47 this morning to keep you updated.
The Support team will follow up with the Network Provider, Frogfoot on the progress of the fault (link down logged to FF: Id #***) and update you on the status.
Regards
Vox
EK
Ettienne K's updateReviewer Update
23 Feb 2024, 08:07You have again **** or provided false information, my clients fibre has been down for 5 days, the ticket has hit the management level and still nothing has been done.Vox is useless!!!
EK
Ettienne K's update23 Feb 2024, 08:07
Reviewer Update
You have again **** or provided false information, my clients fibre has been down for 5 days, the ticket has hit the management level and still nothing has been done.Vox is useless!!!
Vox Telecom's replyOfficial
27 Feb 2024, 10:50Good day, Ettienne
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2024, 10:50
Official
Good day, Ettienne
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox