1 reviews | Active since Nov 2012
Vox Telecoms is *******.
Good Day,
After moving from Vox to Axxess , My ADSL line speed "Sync" issue has been resolved. I'm getting my full speed as advertised. I have logged calls with with Vox regarding the ADSL sync speed and have not received one phone call to this day regarding my issue.
I believe Vox is charging clients for a specific line speed and somehow lowering their speeds to accommodate more customers on their already overburdened network.
I hereby apologize to any Telkom staff that I have confronted and mistreated for the past 4 years.
Thank You please don't try and rectify the situation - Shall spread the word of your pathetic billing department and *******ion.
Good day Hylton.
Thank you for bringing this to our attention.
We have confirmed that the services that you were signed up for with Vox Telecom was the ADSL data package only, which has been cancelled in 2015.
On ADSL Fatpipe data packages, Vox does not bill the client for a line speed as this is a data only service.
Unfortunately, if your ADSL line is not hosted with Vox, we cannot assist you with any line speed related queries as the Upstream Service Provider does not allow third parties to log faults on a customers' behalf.
We have investigated your technical related complaint and confirmed that our Technical Department was in contact with you and assisted you with the queries logged.
You are welcome to provide us with any correspondence related to the aforementioned points raised should you feel that your complaint has not been resolved.
Our contact details are as follows:
***
***
Kind Regards,
Vox Telecom
Good day Hylton.
Thank you for bringing this to our attention.
We have confirmed that the services that you were signed up for with Vox Telecom was the ADSL data package only, which has been cancelled in 2015.
On ADSL Fatpipe data packages, Vox does not bill the client for a line speed as this is a data only service.
Unfortunately, if your ADSL line is not hosted with Vox, we cannot assist you with any line speed related queries as the Upstream Service Provider does not allow third parties to log faults on a customers' behalf.
We have investigated your technical related complaint and confirmed that our Technical Department was in contact with you and assisted you with the queries logged.
You are welcome to provide us with any correspondence related to the aforementioned points raised should you feel that your complaint has not been resolved.
Our contact details are as follows:
***
***
Kind Regards,
Vox Telecom