VOX TELECOM'S INCOMPETENCE

My VOX nstallation was cancelled on 30 Sept 2020 but my fibre line wasn't disconnected. This means that the fibre line can not be activated with my new ISP, Vodacom. My service suppose to be installed 24-48hrs. Its 8xdays(192hrs) overdue. The service from VOX is pathetic. They are *********** . Account nr ***.