AK
Agnes K
1 reviews | Active since Oct 2023
14 May 2024, 10:03
Vox telecoms have poor service
I app**** for a VOX fibre line through frogfoot on the 29th of April 2024. I already have the Frogfoot equipment installed at my house. I explained that my kids don't have any entertainment and that my wife works from home and that the internet is urgent. They told me it takes 5 to 10 business days for the installation. On the 10th of may they tested my line tor the first time and noticed that the frogfoot equipment installed at my house does not have a power supply. Today is the 14th of may (the 10th business day) and I still don't have the power supply from frogfoot or wifi yet. Worst service ever. If I complain VIA WhatsApp, the technician takes long to respond (sometimes no response)
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Replies (2)
Vox Telecom's replyOfficial
14 May 2024, 11:10Good day, Agnes K
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 May 2024, 11:10
Official
Good day, Agnes K
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 May 2024, 11:19 Good day, Agnes K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply16 May 2024, 11:19
Official
Good day, Agnes K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox