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willem D

1 reviews | Active since Jun 2013

16 May 2023, 13:23

Vox telecoms has the worst service ever

my service was suspended after i made several call to change my banking details. i had to make eft payments to vox.

once again my damn service was suspended and i need to wait 24 hours to have my service restored !!!!!!

they only inform you of the 24 hour after payment was made no email or other calls to inform your payment has not been recieved.

so done with vox and their **** of never taking calls.

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Replies (3)
Vox Telecom
Vox Telecom's reply16 May 2023, 14:03
Official
Good day,  Willem 

 Thank you for your review. 
 Please note.- All suspended accounts will only be unsuspended once the payment has been allocated to your account.
 Do note that payments do not reflect immediately into our account and allocation may take up to 24 hours. 
 A proof of payment or immediate EFT payment will not lift a suspension.
 
To avoid unnecessary delays in activation of services, we do urge you to make use of the Vox Customer Portal by visiting www.vox.co.za to make payments, Which will result in immediate activation of services. 

Regards
Vox
wD
willem D's update16 May 2023, 14:20
Reviewer Update
Good day,

and thank you for your response.

I got suspended after asking several times please change my banking details ?
I DID NOT RECIEVE ANY NOTICE REGARDING THE SUSPENSION !!!!!!!
only after i phoned vox was i informed my Email\contact number and banking details was never changed as requested.

feel free to listen to the 25 mins conversation i had with your "tech" last night !!!!

i have been with vox for over two years and never had a problem as my wife needs the wifi to work from home.

We are now losing money as one of your staff members did not do their job yet i paid as soon i was informed my payment did not reflect as i cannot recover the lost days money.

will this be the end of the road due to poor service ?
Vox Telecom
Vox Telecom's reply18 May 2023, 08:41
Official
Good day, Willem
  
 Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. 

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox