RN
Rigardt N
1 reviews | Active since Dec 2019
29 Jul 2025, 21:24
Vox Telecom's great customer service yet again
Yet another great experience from Vox telecom. Always a problem with them, my debit order failed yet to my boss paying me late. Yet I made a payment at midnight into my account at Vox because I wanted to prevent them from shutting me down again. But no these guys can't be bothered to check their bank account to see that I did pay, so naturally they're threatening to shut my services down.
Helpful (0)
Replies (8)0
Replies (8)
Vox Telecom's replyOfficial
29 Jul 2025, 21:34Good day, Rigardt
Thank you for your review.
We have forwarded the details of your query to the accounts team for investigation and assistance. We will provide you with feedback as soon as possible.
Kind Regards,
Vox
Thank you for your review.
We have forwarded the details of your query to the accounts team for investigation and assistance. We will provide you with feedback as soon as possible.
Kind Regards,
Vox
Vox Telecom's reply29 Jul 2025, 21:34
Official
Good day, Rigardt
Thank you for your review.
We have forwarded the details of your query to the accounts team for investigation and assistance. We will provide you with feedback as soon as possible.
Kind Regards,
Vox
Thank you for your review.
We have forwarded the details of your query to the accounts team for investigation and assistance. We will provide you with feedback as soon as possible.
Kind Regards,
Vox
RN
Rigardt N's updateReviewer Update
29 Jul 2025, 22:07The only feedback I want is that my account has been paid because that's the truth. If I hear anything else I will take legal action
RN
Rigardt N's update29 Jul 2025, 22:07
Reviewer Update
The only feedback I want is that my account has been paid because that's the truth. If I hear anything else I will take legal action
RN
Rigardt N's updateReviewer Update
30 Jul 2025, 07:04Stop harassing me with emails about an outstanding balance, I PAID so stop threatening to shut down my services 😠😠
RN
Rigardt N's update30 Jul 2025, 07:04
Reviewer Update
Stop harassing me with emails about an outstanding balance, I PAID so stop threatening to shut down my services 😠😠
Vox Telecom's replyOfficial
31 Jul 2025, 10:34 Good day, Rigardt
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply31 Jul 2025, 10:34
Official
Good day, Rigardt
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
RN
Rigardt N's updateReviewer Update
29 Aug 2025, 16:22Again I'm asking you guys for help and yet again you refuse. I've explained that I'm in a financial crunch at the moment so I would appreciate it if you could add the outstanding failed debit order of R525 to next month's debit order and make it a double debit. But like last month all I'm getting is no pay now, pay now, pay now. No room for a little help
RN
Rigardt N's update29 Aug 2025, 16:22
Reviewer Update
Again I'm asking you guys for help and yet again you refuse. I've explained that I'm in a financial crunch at the moment so I would appreciate it if you could add the outstanding failed debit order of R525 to next month's debit order and make it a double debit. But like last month all I'm getting is no pay now, pay now, pay now. No room for a little help
Vox Telecom's replyOfficial
29 Aug 2025, 16:54 Good day, Rigardt
Thank you for your review.
We have forwarded the details of your query to the accounts team for assistance. The accounts team will provide you with feedback as soon as possible.
Kind Regards,
Vox
Thank you for your review.
We have forwarded the details of your query to the accounts team for assistance. The accounts team will provide you with feedback as soon as possible.
Kind Regards,
Vox
Vox Telecom's reply29 Aug 2025, 16:54
Official
Good day, Rigardt
Thank you for your review.
We have forwarded the details of your query to the accounts team for assistance. The accounts team will provide you with feedback as soon as possible.
Kind Regards,
Vox
Thank you for your review.
We have forwarded the details of your query to the accounts team for assistance. The accounts team will provide you with feedback as soon as possible.
Kind Regards,
Vox
RN
Rigardt N's updateReviewer Update
29 Aug 2025, 17:17It's fine I worked out a payment plan with one of your consultants. I'm going to pay 50% now then the rest will be added to my next bill 👍🏻
RN
Rigardt N's update29 Aug 2025, 17:17
Reviewer Update
It's fine I worked out a payment plan with one of your consultants. I'm going to pay 50% now then the rest will be added to my next bill 👍🏻
RN
Rigardt N's updateReviewer Update
27 Oct 2025, 15:28Yet again my connection is none existent. I did an EFT payment for the full amount outstanding, yet my services haven't been restored. It still shows no internet. But when I check my profile it shows everything should be back up and running but it's not. Please fix whatever you guys broke now
RN
Rigardt N's update27 Oct 2025, 15:28
Reviewer Update
Yet again my connection is none existent. I did an EFT payment for the full amount outstanding, yet my services haven't been restored. It still shows no internet. But when I check my profile it shows everything should be back up and running but it's not. Please fix whatever you guys broke now