SS
Servaas S

1 reviews | Active since Mar 2021

11 Oct 2021, 17:37

Vox Telecom's Great Customer Service and Delivery

Good day Vox Telecom,

I trust this email finds you well.

I recently saw a facebook ad about the Vobi-Mobi service for R171 and instantly wanted this deal. As a freelance Web Developer and Software Engineer this package offering seemed perfect for my needs. I signed up and to my disappointment the FICA process almost made me quit.

I then decided as a last ditch effort to call Vox, I wasted all my airtime on it though and the first consultant didn't call me back. I don't know her name unfortunately. With my last airtime Mr Retain Meyer answered. I asked if he could call me back and almost immediately he did so. The first consultant said she'll phone me back and never did. Which made me very unhappy as a potential new client.

But thanks to Mr Meyer, he changed my opinion to a positive one because he helped me until my account was activated. I was very impressed with that as I was expecting another few days before activation. I believe that employees like this should be rewarded as they help business' like Vox retain customers and generally leave a good impression about the company in the minds of customers.

With this review I want to highlight Mr Meyer and send my deepest gratification to Vox and request that you guys show appreciation to employees like this. Because of he's service delivery to me I will most definitely recommend you cause to everyone I come across especially my clients who need a Telecommunications service for their business.

I wish your business all the success in the future. God bless

Kind Regards Servaas Steenkamp Certified Google IT Support Professional

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Replies (1)
Vox Telecom
Vox Telecom's reply11 Oct 2021, 18:06
Official
Good day,  Servaas S 

Thank you for your positive review, we will ensure to escalate to our management team.

Regards
Vox