MVDS
Marc Van Der Sandt
1 reviews | Active since Jun 2015
05 Jul 2024, 13:34
Vox Telecoms fibre line problems
We have had a fibre to home line now for 3 years. We have been charged for a 2.5Mb line all this time but only have a 1Mb line. All attempts to have this resolved comes to nothing. Various consultants have phoned us and every time they want a speed test done an submitted. This was done about 6 times already, all to no avail. They just close the "query ticket" and nothing happens.
Really very very bad service!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Jul 2024, 14:07Good day, Marc
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Jul 2024, 14:07
Official
Good day, Marc
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 Jul 2024, 11:54Good day, Marc
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Jul 2024, 11:54
Official
Good day, Marc
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox