Vox telecoms display of VERY POOR SERVICE.!!!!!

In August 2018 I've puchase a fibre line to my house from Vox telecom and it was sold to me with free installation and no conection fee. I asked the Salesmen Vincent several times and he confirmed that it's free installation and no conection fee.

After recieving my first statement a month later i noticed that I was chaged for installation cost which was suppose to be included. I immediately queried this and struggled to get feedback on my emails and calls, eventually I got hold of a Hugh kannenberg and according to him I signed a document stating I'm held liable for those chages.

I then informed him that I asked the salesmen several times regarding this when I took out the line and he said that it will be written off and I wont be chaged . I also In formed him that I tried to make contact with Vincent his salesmen after my first statement and till today almost 5 months later I still didnt get any response from him. Hugh had my line conected and said he will get back to me , another month went by and again my line was cut. This has been continuing for 4 months and I pay them each month. They've cut my conection every month for a week and still took my full installments.

Hugh Kannenberg who's the regional sales manager just blatantly refuse to see that they have wronged me as a client and even go as far as to threaten me with cancelation fee if I should cancel. So I'm stuck with this mess although I've raised my concern when my very first invoice arrived.

Their customer service is pathetic and because they a big company I'm been send from pillar to post and they just dont care.

Is there any one that can assit me pleases.

Lowellan West **********