Vox Telecoms discontinued my WI-FI yet my account is up to date.

Warm greetings Hellopeter, I'm writing to you requesting for your URGENT assistance with Vox. They cut my WI-FI connectoon Wednesday, 13 January 2021. My ABSA account has been successfuly debited on a monthly basis by Vox towards the bill I've been invoiced for monthly. In December Vox tried to debit exceedingly 110% of the normal monthly bill amount fortunately, that was returned and I deposited the normal amount into Vox bank account. On that note, I'm up to date with my account but today it has been disconnected. I sent emails to the team at Vox, no response.

Looking at the time now, surely no one wants to take responsibility of his/her work not done. I'm being penalised for mistakes or errors made by Vox staff member. I pay on a monthly basis without fail but today my WI-FI connection has been cut off by service provider Vox.

I'm looking forward to taking this matter forward. I consider posting this matter on social media to keep others' eyes opened of what Vox does to their good customers. The inconvenience this has caused is immeasurable .

Thank you. Much hope and light