1 reviews | Active since May 2021
Vox Telecoms
Business reply Vox Telecom's reply: 23 May 2021, 19:45
Good day, Mark P
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Channel Manager to investigate the matter.
We will provide feedback to you shortly.
Kind Regards, Vox
So I got this reply shortly after my post and these people just proved me and a whole lot of other people right about their communication, it just does not exist. Just proves that they are plainly a bunch of ******** and *****. They now have the audacity to debit my account without a single piece of vox equipment in my house nor having any connectivity to speak of. Heres to another bunch of hot air blowers, between DSL TELECOMS and VOX TELECOMS, JASMIN LAMBRECHTS , PETE and SIMPHIWE from VOX who are all ready to pass the buck from one to the other. DO NOT USE THESE ********. DO NOT USE THESE *****. DO NOT DEAL WITH ANOTHER LOT OF **** BUSSINESS.
We have received your latest review, thank you.
Your complaint has been escalated and is currently being investigated.
Kind Regards,
Vox
We have received your latest review, thank you.
Your complaint has been escalated and is currently being investigated.
Kind Regards,
Vox
Your response is the same as saying tomorrow is another day.
For me and the many others please try to give us a time frame for sorting out your investigation while we run up bank costs and expenses for cancelled debit orders and such.
Please refer to my mail below, before any installation , that i got no reply to as well.
This was to your support link for which there is obviously no support.
Mark Pather <***> | May 10, 2021, 9:55 PM | |
to support
Good eveningThanks to all concerned regarding the handling of my query, to the processing of my application.I would like to bring to your attention with the department it may concern, that on my initial query, I stated that my contract can only commence once my current telkom LTE contract expires on the 15th of July.The Vox representative, Jasmin, did give me the assurance that I could schedule an installation date and I would only be charged for services once I am connected. Please let me know if this is the case and how we could proceed here on.Would it be possible to lay the infrastructure in the meantime and connect me up once my existing LTE contract is up?RegardsMark Pather***
Your response is the same as saying tomorrow is another day.
For me and the many others please try to give us a time frame for sorting out your investigation while we run up bank costs and expenses for cancelled debit orders and such.
Please refer to my mail below, before any installation , that i got no reply to as well.
This was to your support link for which there is obviously no support.
Mark Pather <***> | May 10, 2021, 9:55 PM | |
to support
Good eveningThanks to all concerned regarding the handling of my query, to the processing of my application.I would like to bring to your attention with the department it may concern, that on my initial query, I stated that my contract can only commence once my current telkom LTE contract expires on the 15th of July.The Vox representative, Jasmin, did give me the assurance that I could schedule an installation date and I would only be charged for services once I am connected. Please let me know if this is the case and how we could proceed here on.Would it be possible to lay the infrastructure in the meantime and connect me up once my existing LTE contract is up?RegardsMark Pather***
Kindly note that we have received feedback from the Channel Management team that contact has been made regarding your complaint.
The Finance team has sent you an updated statement with a credit memo.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received feedback from the Channel Management team that contact has been made regarding your complaint.
The Finance team has sent you an updated statement with a credit memo.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox