MN
Motshedi N
1 reviews | Active since Feb 2011
04 Jan 2023, 12:57
Vox Telecoms customer service.
<div>I have been on a 24hr contract with Vox Telecom. I have not had a signal since 01/12/22. I have called and made numerous complaints, and they are not prepared to send the technician to assist me. The whole of December they have been trying to diagnose the problem and resolve it online, but have failed numerous times. It is sad because I keep paying Vox R2,500/pm for no service or reponse. There is absolutely no customer service, and is very frustrated. I have spiked to **** and other call centre technicians Ref no: Vox ***2</div>
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Replies (3)
Vox Telecom's replyOfficial
04 Jan 2023, 15:11Good day Motshedi N Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply04 Jan 2023, 15:11
Official
Good day Motshedi N Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
MN
Motshedi N's updateReviewer Update
04 Jan 2023, 16:48When can I expect you reply, noting that I have been without a service for more than a month.
I am basically paying for a service i don’t have, this is not fair and unprofessional at all.
I am basically paying for a service i don’t have, this is not fair and unprofessional at all.
MN
Motshedi N's update04 Jan 2023, 16:48
Reviewer Update
When can I expect you reply, noting that I have been without a service for more than a month.
I am basically paying for a service i don’t have, this is not fair and unprofessional at all.
I am basically paying for a service i don’t have, this is not fair and unprofessional at all.
Vox Telecom's replyOfficial
10 Jan 2023, 08:14Good day,Motshedi N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted confirmed that the issue is now resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2023, 08:14
Official
Good day,Motshedi N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted confirmed that the issue is now resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox