Vox telecom's custome sercice degrading at a rapid pace.

Vox telecom was supposed to collect hardware from me on 10/06/2024, but their courier never pitched. On 30 October 2024 (Almost 4 months later), after I had paid the amount due on my account as per Vox's October statement, an amount of R2455 was loaded on my account and a letter was sent out it demanded the immediate payment of this amount as according to them my account is now overdue and the letter also threatened with suspension of my services.

Now vox being in the telecoms bussines, I would expect them to be able to use a telephone. On the day they had to collect the hardware I had to organize with someone to sit and wait for them. THeir courier had that person's contact number and guess what, neither did the courier pitch, nor was the person waiting at my house contacted for them to pick up the delivery.

Now almost four months later Vox accounts department will revert to place the additional amount on my account and demand immediate payment.

There excuse is that I was not at home when the courier wanted to collect and also that the courier attempted collection on three occasions. My question is, if the courier had been there three times, why was the person I asked to be at my home not contacted? Why did vox not contact me via email or telephone during the past 4 months concerning this matter?

If I read through the complaints logged about VOX there is quite a few for hardware collection.

Having bad fiber service from Vox and their partner Evotel during the past few months as well as this matter made me decide to terminate my relationship as customer with Vox that stems from 2014. Vox, if you do not better your customer service, more long term customers like myself will terminate their relationship with you.