Vox Telecoms ******** behaviour

Vox not only failed to deliver my product in a reasonable timeframe (should be instantly activated on signup), not only failed to communicate, they also employ ******** behaviour. I'm an existing client on their system. The bandwidth package I signed up for was only activated A WEEK LATER, which I requested to be cancelled after I had to go with another provider, who delivered the product immediately after payment. Vox proceeded to charge me for the product anyway, and inquiring about this I was assured I'll be given a refund. Then Vox tried to issue credit to my internal account, which I declined and demanded a refund to my bank account. Now Vox is trying to make it difficult by demanding that I send proof that it's my bank account with 3 months statements etc, when they could just do a refund or charge-back on their system. It's just a tactic to make life difficult and ***** money. ********* with no honour or integrity is running Vox Telecoms, steer well clear and spread the word.