Vox telecoms cancellation charges

Beware any prospective Vox clients thinking a month to month contract is what you are getting. I was a Vox client in a complex in Somerset West and on relocating within the same complex in December 2020 was advised they can't transfer the account even though the new flat had a Vox fibre router already installed) and that a new account would have to be opened. I have now moved out of the complex to a suburb which does not have Vox coverage and cancelled my month to month contract as was billed R3500 for supposed full installation costs plus months cancellation fee. Their "full installation cost" entailed the technician plugging in a router into an existing fibre box and configuring the route so how that equates to over 2k costs is beyond me. Never trust Vox and run a mile before accepting any contracts from them