Vox Telecoms bringing a whole new meaning to bad service

Be weary of ***** fiber network providers. Seven months after I had moved to my flat I unfortunately had to move to a new apartment. Two months before moving out I called the Vox sales lady who I dealt with whenever I had an issue (which was frequent) and she had advised that I need not worry, my account will be transferred to my new place at no cost to me. One month after taking occupancy at my new flat I learned that there was a cancellation fee charged on my account, also even though my connection was disconnected I was still being charged the monthly fee service fee as if I were still using their services. They really do not have their customers best interests at heart. The overall experience with Vox was really terrible and I would not refer anyone to use their service. The overall issues I had with Vox Telecoms can be summarised as follws: 1. Wrong advise about the internal operations of the company (staff lack training) 2. Excessive interest charge that contravenes the contract I signed with them as well as the directive given by SARB. 3. Malicious & unreasonable timeline to repay penalties even after showing good faith and paying the penalty monthly.

I have since moved to Afrihost, they are far superior in my view, I have had no issues thus far.