Vox telecoms bad service delivery as an ISP

Bad service delivery from Vox Telecoms.

We reported to Vox Telecoms that our internet link was down last week Thursday. They then promised that they will resolve the matter within 2 hours to 3 days as per their SLA.

We are now on day 4 and nothing is happening. We manage legal practices as Attorney (wife) and Advocate. We have been disadvantaged as we are are unable to attend to virtual consultations and we use our money to buy data which gets dissipated very quickly.

Our children are in matric and they also cannot keep up with their studying programs

We get telephone calls promising that a technician will be dispatched to no avail. I am not tired of Vox and will be reporting them to the consumer commission for non delivery of quality services and dishonest marketing. Really bad service from Vox as an ISP.