FJ
Francois J
1 reviews | Active since Jul 2021
02 Jul 2021, 15:42
Vox Telecoms bad service
On 23 June 2021 I contacted the Vox Telecom call centre and app**** for Home Fibre. Today is the 2nd of June 2021, 9 days later and on the web they say it takes up to 7 days to have fibre and I still don't have fibre in my home, at least Vuma has been to my home to install the line.
Only once did I received a phone call after I complaint about the service and 3 days later no fibre. So what should I do... How do I continue with this contract if the service is so bad
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Replies (2)
Vox Telecom's replyOfficial
02 Jul 2021, 16:12Good day, Francois D
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Jul 2021, 16:12
Official
Good day, Francois D
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Jul 2021, 17:20 Good day Francois D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Jul 2021, 17:20
Official
Good day Francois D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox