Vox Telecoms appalling service

This is the worst service I have ever received from an ISP. I notified them in October 2022 that I am moving house on 1November and that I would need internet access on 1 December 2022. This is more than a month's notice. Seeing that I work from home, internet access is critical to me. Here we are on the 5th of December and the fibre line has still not been switched from a previous ISP to Vox. I called their call center numerous times but I could never speak to a person that could actually assist me and I have requested numerous call backs and I have not been contacted once. I would definitely NOT recommend Vox as a company to do business with. Their service is some of the worst I have ever encountered.