MP
Mark P

1 reviews | Active since May 2021

23 May 2021, 19:06

Vox telecoms and DSL telecoms ********

A bunch of ******** that shouldn't be trusted. Record every conversation and record every name when speaking to these bunch of ***** and only communicate via written mail so they don dispute what was said. Told these bunch of clowns that I was currently under contract and can only take on their contract and start paying them once my current contract expires because of affordability. I was given all the assurances that this was going to be acceptable to them and I would only be billed once I was activated by vox. Come this past Friday, and I am told that I am going to be billed as of the end of this month because the carrier has laid the infrastructure to my house. Upon making enquiry and reminding them of their assurances, I am told that this is not so and that I have to pay although I am not activated as yet nor have vox equipment in my house. In my opinion, A BLODDY BUNCH OF ******** RIGHT FROM JASMIN LAMBRECTHS TO THE REST OF THE *****.

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Replies (2)
Vox Telecom
Vox Telecom's reply23 May 2021, 19:45
Official
Good day,  Mark P

Thank you for your post. 

Kindly note that we have sent the details of your complaint to the Channel Manager to investigate the matter. 

We will provide feedback to you shortly. 

Kind Regards, 
Vox

Vox Telecom
Vox Telecom's reply11 Jun 2021, 15:41
Official
 Good day, Mark P
  
Kindly note that we have received feedback from the Channel Management team that contact has been made regarding your complaint. 

The Finance team has sent you an updated statement with a credit memo.
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox