VOX Telecoms

I app**** for fiber last year. First, they said the installation cant be done cause its to far, then my husband app**** and they(Openserve) installed a fiber line on the 31st of December, they came back the 2nd of Jan to finish. I have used all my airtime phoning, following up and yet no assistance, All I get is I am sending a mail to follow up". Facebook messages gets ignored, phone calls just blamed on someone else, I can not phone anymore.

Is there anybody in the company that can actually assist