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Andrea B

1 reviews | Active since May 2021

07 May 2021, 09:11

Vox Telecoms

The service that I've been receiving from Vox this past week has honestly been pathetic.

I've been waiting for my line to be released this whole week after cancelation fees has already been paid, and no one in this company has been able to assist me. I've been on multiple calls while various people and still no luck. Not only are their rates ridiculous but their service is not any better

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Replies (5)
Vox Telecom
Vox Telecom's reply07 May 2021, 10:07
Official
Good day, Andrea B 

Thank you for your post. 

Kindly note that the details of your complaint has been sent to the Project Management team for assistance. 

We will investigate the details of the matter and provide feedback to you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply07 May 2021, 12:10
Official
Good day, Andrea B 

Kindly note that we have received confirmation that the link has been released. A separate email has been sent with the confirmation from the Upstream Provider in order to assist the new Internet Service Provider with the activation of the link. 

Kind Regards, 
Vox 
AB
Andrea B's update09 May 2021, 21:31
Reviewer Update
Vox is honestly the work ISP that I've been with.

A week later and no one can assist me with releasing my line! Your staff keeps getting my FSAN number wrong. How hard can it be to get it right??

If this matter is not resolved by tomorrow close of business I will be taking this matter further.

Your staff has been pushing for payment to get my line released and now that you have received payment from me, no one is able to assist.

Vox Telecom
Vox Telecom's reply10 May 2021, 11:25
Official
Good day, Andrea B 

Thank you for your feedback. 

Kindly  note that the FSAN details provided to Vox has been released. 
Confirmation thereof has been emailed to you seperately. 

Kind Regards, 
Vox 
AB
Andrea B's update10 May 2021, 13:18
Reviewer Update
Thank you