VOX Telecommunications threatening to suspend my account number *** unless i pay R2034.31 for old router they are not collecting at my new property.

VOX Telecommunications have provided a bad service to me. Prior to installing or rolling out fibre and router at my new property, Vox Telecommunications have already debited my bank account.

After running the fibre and new router at the new property, Vox Telecommunications never collected the old router that was in use at my old property as that service i have terminated. Even though Vox Telecommunications have put my new property physical address on their face of invoice statements to me, they still did not collect their old router.

In the month end of October 2024 Vox Telecommunication debited my bank account with R2034.31 of which I have reversed such amount. Vox Telecommunications is threatening to suspend my account *** with them, yet Vox Telecommunications old router remain uncollected by them even when they delivered the new router they never collected the old router at my new property address.

My attempt to contact Vox Telecommunications on this matter drew blank. I cannot pay for an old router that Vox Telecommunications is refusing to collect from me at the similar address in which appears in front of my invoice statements on monthly basis including my cellphone number. My account with Vox Telecommunications is not in arrears at all.