Vox Telecommunications - The devils' in the unadvertised details.

Like with so many big companies the devil is definitely in the detail. This is a warning to any potential Vox telecom customers, make sure you read and understand the fine print. I got my home fibre through Vox in October/November 2020 because according to the add on their website it was supposed to be a month to month "contract" with free installation, which seems like a great deal right? What they don't tell you in the add (or maybe that's the ever-present T&C's part they don't explain) is that if you cancel your "month to month" service with them before 12 months, you will be held liable for the installation fee or a "claw back" fee as they refer to it. Dear Vox Telecommunication, please refrain from placing misleading adds only to ***** people further down the line. Rather state in your adds that consumers are legally bound for 12 months if they don't want to be penalized for using your month to month service. Furthermore, when querying a waiver of the claw back amount, I was sent an extract (highlighted no less) of the contract, stating what would happen if the contract is cancelled within the first 12 months. When I asked if the query could be escalated, I was told that the fee couldn't be waivered (really?) and what the fee was for, but no mention of escalating the call to a more senior person. As a consumer, and now an ex Vox customer, I couldn't give a rats **** about the deals you strike with installers and providers, I go according to what you advertised: Month to month and free installation. One of the aims of the Consumer Protection act 68 of 2008 is to prohibit certain unfair marketing and business practices. Now I can't say anything about your business practices, but for unfair marketing....not to happy about that. I'm sure you obviously see it from a different perspective, but please try to see it from a consumer point of view and maybe place on your adds that consumers will be liable for the penalty within the first 12 month, and maybe s**** the month to month part, because clearly it is not.